TERMS AND CONDITIONS

 

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RESERVATIONS & CHECK-IN

A completed reservation and the accommodation agreement made between Shefah Hotels (“Hotel”) and the individual booking and completing a reservation (“Guest”), together referred to as the “Parties,” will be subject to these Terms and Conditions (“Terms”).

By making a reservation, whether online, by telephone, or by checking into a room, the Guest is deemed to have read, understood, and accepted these Terms. These Terms are incorporated into all reservations, check-ins, and accommodation agreements with the Hotel.

All information regarding rooms, facilities, products, and services on the Hotel website is provided by Shefah Hotels. While we strive for accuracy, such information may be subject to change due to renovation, repair, or error. Shefah Hotels does not warrant the accuracy or completeness of any such information and shall not be liable for:

1. The accuracy or completeness of information regarding room availability, pricing, or facilities.

2. Delays or failures in transmitting reservation details, modifications, or cancellations due to circumstances beyond the Hotel’s control.

The Hotel will charge the Guest the rate specified in the reservation for the occupancy requested. Rates are posted on the Hotel website and may vary by season or length of stay.

Upon check-in, the Guest must present a valid government-issued photo ID and a credit card in their name. Pre-authorization for estimated charges for the booked stay is required. The Hotel reserves the right to refuse entry until pre-payment is received.

A deposit of $100 per room is required. Guests are responsible for signing in and out all visitors during visiting hours (9:00 AM to 9:00 PM). Visitors may stay up to 3 hours free of charge; longer stays are subject to applicable fees. Under no circumstances may a visitor replace the registered Guest without written hotel approval.

Check-in time is 3:00 PM; check-out is 11:00 AM. Late check-out without prior approval will result in an additional night’s charge at the prevailing rate. Weekly guests must give at least one week’s notice before check-out. Missing hotel property will be charged at replacement cost. Failure to pay due amounts may result in penalties of at least $50 per day, refusal of service, and removal from the premises.

Parking passes are limited and issued on a first-come, first-served basis. Lost keys incur a $20 replacement fee.

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USE OF THE ROOM – LIMITED LICENSE

Guests are granted a limited license to occupy the room and use common areas. This does not create a landlord-tenant relationship. The Hotel retains control and may reassign rooms or access them for service, maintenance, safety checks, or other purposes.

Guests may not loiter or create disturbances in common areas. Proper attire is required in public spaces. The Hotel reserves the right to inspect a room if smoking is suspected; confirmed violations will result in immediate eviction without refund.

Guests must be 18 or older to stay. Children may visit only during visiting hours and under Guest supervision. Pets are prohibited unless the Guest provides documentation for a licensed service animal.

Prohibited Conduct:

• Excessive noise or disturbance, especially during quiet hours (9:00 PM – 6:00 AM).

• Damage, removal, or misuse of hotel property.

• Use of unauthorized electrical appliances.

• Smoking, vaping, e-cigarettes, or burning items (candles, incense, hotplates).

• Illegal substances or hazardous materials.

• Obstructing parking or unauthorized vehicle placement.

• Bringing pets or bicycles into the property (except as permitted for service animals).

Violation of these rules may result in immediate eviction without refund and notification to law enforcement.

Stays are limited to 89 consecutive days unless a separate tenancy agreement is signed. The Hotel may demand payment at any time and refuse continued occupancy for non-payment or breach of Terms.

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LIMITATION OF LIABILITY & INDEMNITY

Guests are responsible for securing valuables. The Hotel is not liable for lost or stolen property unless stored in a hotel-provided safe and accepted by staff. The Hotel’s liability for accepted valuables is limited to $5,000 unless otherwise agreed in writing.

The Hotel is not liable for loss of income, data, identity theft, or indirect damages.

The Guest agrees to indemnify and hold harmless the Hotel against any claims, damages, or costs arising from:

1. Breach of these Terms.

2. Property damage caused by the Guest or their visitors.

3. Additional cleaning or repairs required due to misuse, odors, or violations of smoking policies

 

CANCELLATION & NO-SHOW POLICY 

• Cancellations must be made according to the rate plan booked. Failure to cancel within the required time frame will result in charges equal to the first night’s stay (or as otherwise stated in the booking terms).

• No-shows will be charged the full amount for the first night.

• Early departures are non-refundable unless otherwise approved by management.

 

FORCE MAJEURE 
The Hotel shall not be liable or obligated to provide accommodation in the event of circumstances beyond its reasonable control, including but not limited to acts of God, pandemics, government restrictions, strikes, fire, flood, or loss of utilities.

PRIVACY & DATA COLLECTION

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Shefah Hotels respects your privacy. By providing your contact details, including your mobile number, you consent to receive communication related to your booking. Your personal information will not be sold or used for marketing without your consent.

In emergencies, contact the front desk at (201) 330-1269 or email shefahhotel@gmail.com.